After Sale Service
At ARZO, each of our clients are clearly our extended family. We value their purchases and their association with us in the highest regards. As a customer your trust and support means everything to us and likewise we take immense pride in delivering exceptional after-sale services to ensure customer satisfaction. Whether it's addressing inquiries, assisting with product concerns, or providing post-purchase support, our dedicated team is always ready to go the extra mile. Your trust in us is valued, and we strive to go above and beyond to meet your needs and expectations. Thank you for being a part of our extended family.
Below is a comprehensive after-sale services to ensure customer satisfaction. Here are the details of our offerings:
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Free Repairs: Enjoy complimentary repairs for up to 1.5 years from the date of purchase. Our skilled craftsmen at our workshop will handle the repairs with utmost care and precision. Please note that the repair process is time-consuming, and we request a minimum timeframe of 30 working days to ensure the highest quality.
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Complimentary Rhodium Polishing: We provide one-time free rhodium polishing to maintain the shine and lustre of your jewellery. This service helps restore the original brilliance of the piece and enhance its appearance.
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Rhodium Polishing Change: If you wish to change the rhodium plating of your jewelry beyond the complimentary service, we offer this option at a minimal charge. This allows you to customize the look of your jewellery to better suit your preferences.
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Colour Alteration of Main Stone: Subject to availability, we offer the service of altering the color of the main stone in your jewellery. This provides you with the opportunity to refresh the look of your piece while retaining its overall design and appeal.
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Please note that our repair services require time and attention to detail. Skilled craftsmen at our workshop dedicate a minimum of 30 working days to ensure the best results. Urgent repair requests cannot be accommodated.
*Kindly retain the purchase bill as proof of purchase to avail any repair services or after-sale benefits mentioned. Without the purchase bill, we cannot provide the aforementioned services. For a smooth process, please ensure you have the purchase bill accessible when contacting us for repairs, rhodium polishing, or other after-sale needs.
*To avail our free or chargeable repair services, kindly note that customers are required to directly send the respective goods to us. We are unable to facilitate pick-up services for repair products. Once the repairs are completed successfully, we will dispatch the product back to you at no additional cost. Thank you for understanding.
**Please note that we only accept repairs for jewellery purchased from our website. We regretfully cannot provide repair services for jewellery that was not purchased directly from us. We prioritize serving our valued customers who have chosen to trust us with their purchases. If you have any questions or concerns about the repair services, please feel free to contact our customer support team for further assistance. Thank you for your understanding.