Return & Refund Policy

At ARZO, we craft bespoke jewelry pieces tailored to your preferences. Due to the personalized nature of our products, all sales are final. We kindly request that you carefully review your order before placing it, as we cannot accept returns or offer refunds.

Please note that requests based on expectations such as the jewelry being unused or not meeting individual perceptions of authenticity, will not be considered valid grounds for returns or refunds. We ensure that our products are thoroughly inspected before dispatch.

If you encounter any issues with your purchase upon receipt, such as damage or defects, please contact us immediately at care@arzocouturejewels.com. We'll work with you to resolve the matter promptly.

Once an order is placed, it cannot be cancelled. We appreciate your consideration in making informed purchasing decisions.